Question 1

What is Celly Packs?

Accepted Answer

You open digital packs of trading cards. Every card you pull is worth a number of tickets, which you bank and spend on real, professionally graded cards you pick yourself from the prize wall.

Question 2

Are the cards real?

Accepted Answer

Yes. Cards on the prize wall are authentic, professionally graded cards. When you redeem one it goes to your vault, and you can have it shipped to you.

Question 3

Can I cash out my tickets?

Accepted Answer

No. Tickets are store credit for collectibles — they're used to claim cards and have no cash value. They can't be withdrawn or exchanged for money.

Question 4

Are the odds fair?

Accepted Answer

Every pack shows its full return odds before you buy. And each draw is locked in before you open it: we commit to a random seed ahead of time by publishing its fingerprint, and mix it with a seed tied to your account, so the result is fixed in advance and can't be tweaked after you open.

Question 5

How does shipping work?

Accepted Answer

Claimed cards sit in your vault until you're ready. You can ship one or more at a time; shipping is paid at checkout and you'll get tracking once the label is generated.